Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order. But if you prefer to create an account then it’s also available.
What payment options do you accept on the Website?
Currently we accept all major cards listed in our Billing terms and conditions page.
Do you offer cash on delivery?
Yes.
Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
Are the prices on the Website inclusive of taxes?
Yes, the prices on the Website are inclusive of all taxes.
Once your order is shipped, you will receive a confirmation email with a tracking number.
*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier’s system.
Where is my confirmation email ?
If you have any concerns with your order, please contact our Support Team at contact@venpia.com, and they will be glad to assist you. Most emails are answered within 1 business day.
All orders are processed within 1-2 business days (excluding weekends, holidays and first day of your order to be able to change or cancel your order) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
After receiving the shipping confirmation email, please wait from 3-7 business days to get your item. We will do all our best to get it as fast as we can.
Your order will be shipped Free of charge with Standard shipping.
Contact Us
Phone: +1 530-208-0694
Email: contact@venpia.com
Address: 9705 Burnet Road, Austin, TX 78758, United States